Important information about your rights and obligations as well as limitations and exclusions that may apply to you. Please refer to our list of Authorized Resellers before purchasing your SkyBell device. We will not accept returns or exchanges from an un-authorized third party reseller under any circumstances. We are not obligated to accept the return of any Device purchased from third party vendor.ĭevices Purchased From an Un-Authorized Third Party Reseller The return of a Device purchased from an authorized third party shall be governed by the third party’s return policy.
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If we cancel your order, we will provide you with a full refund within 10 days.ĭevices Purchased From an Authorized Third Party Dealer We have the right to cancel any order at any time. If your Device is defective, the terms of our Limited Warranty will apply, but you will be responsible for paying all shipping and handling charges. We will not accept Device returns and we will not refund the purchase price. All refunds are provided at our sole discretion.Īll sales are final. We are not responsible for Devices that are lost in transit.Ĭompliance with this Section makes you eligible to receive a refund, but does not obligate us to provide one. We strongly recommend that you ship your Device in a manner that provides for tracking and delivery verification.
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In order to be eligible to receive a refund, you must do the following:ġ) Contact our customer service team at or by phone on (888) 423-9194 Ģ) Return a completed RMA form to our customer service team ģ) Provide our customer service team with proof of purchase andĤ) Return your Device to us in its original condition. Refunds shall be processed in 7-10 business days after your Device is received by SkyBell.
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Returns initiated within the Standard Return Period shall be eligible for a full refund minus shipping, handling, and a $30 restocking fee. Once your order has been processed, cancelled orders will be subject to our return policy. In some cases processing may be immediate. Orders placed through our online store can be canceled for a full refund until the order has been processed for fulfillment.